Clinical Informatics Specialist

Date Posted: 
Fri, 11/03/2017
Jean Yawkey Place
Job summary: 

The Clinical Informatics Specialist serves as a liaison and builds collaborative relationships between clinical leadership, IT, and end users to ensure the optimum design and use of clinical software workflows for patient safety, patient experience, resource efficiency, and revenue capture. This position is responsible for identifying opportunities to optimize key business processes, analyzing and articulating current state workflows and identifying barriers to optimization. The Clinical Informatics Specialist supports the electronic medical record (EMR) and provides onsite and phone support and guidance to users and the IT help desk. This position serves as the key point of contact with clinical software vendors, advocating for BHCHP’s needs and monitoring ongoing vendor support response.

Primary Duties and Responsibilities: 

Essential Duties:
• Prepare and recommend short and long term goals and objectives for clinical information systems workflow development and support functions.
• Monitor system issues and performance and work with vendors and internal staff when anomalies, errors, or inefficiencies occur. Monitor and troubleshoot system error queues.
• Support and develop clinical system setup components including preference lists, smart phrases, order sets and procedure codes.
• Manage workflow and business process changes to ensure the success and optimization of new or modified clinical systems or functionality.
• Ensure clinical workflows are aligned to support key quality and performance measures, including the successful achievement of federal Meaningful Use standards.
• Represent and advocate for BHCHP’s needs in vendor and partner association workgroups, meetings and conferences.
• Maintain an up to date knowledge of current trends and issues in healthcare, healthcare informatics, national and state wide standards and regulations, policies and procedures as related to clinical practice, and the legal implications of the EMR.
• Assist in the development of policies and procedures for the use of clinical information systems at BHCHP.
• Maintain proficiency in software functionality and use.

Qualifications and Requirements: 

Experience and Education:
• Clinical background (NP/PA, RN) with a minimum of 5 years’ experience working in diverse care settings including in a community health setting.
• Bachelor’s degree required; Degree in health informatics, IT or related field preferred.
• Proficiency in EPIC strongly preferred.

Basic Knowledge/Skills:
• Ability to identify system constraints or gaps in business requirements and effectively communicate issues/risks to stakeholders and leadership in a timely manner.
• Excellent organizational skills to effectively manage multiple projects and operational tasks.
• Strong facilitation skills and experience in collaborating in group activity, prioritization, and decision making.
• Excellent customer service skills and ability to mentor and support end users.
• Understanding of systems analysis, workflow planning, and change management methodologies.
• Excellent written and verbal communication skills, with the ability to communicate complex technical concepts to non-technical people.
• Experience in working with underserved populations, mentally ill, homeless and/or persons with substance abuse problems preferred.

BHCHP employees that are interested in this position should notify Human Resources in writing within 10 days of posting date.

How to Apply: 

If you are interested in this position please forward your resume and cover letter to the BHCHP’s Human Resources department. Our preferred method of submission is through email to [email protected] with a subject of Clinical Informatics Specialist. One may also apply by mail to Human Resources, BHCHP, 780 Albany Street, Boston, MA 02118, or by fax to (857) 654-1095.

An Equal Opportunity Employer.